Refunds and cancelling
Last updated:
No refunds
Veteros is a service you can use the moment you pay, so payments for its paid plans are not refunded, including renewals and the unused part of a period you have paid for. Try it first: every account starts on the Free plan, with a daily allowance, at no cost. By buying, you ask for access to start straight away and accept that this ends the right to withdraw from the purchase where the law gives one.
Cancel any time
An owner can cancel a subscription at any time in the app, in Settings, Billing. Cancelling stops the next renewal, and your team keeps its plan until the end of the period you paid for.
Removing a vet seat from a Team lowers the next bill. It does not refund the current period.
Group plans
A Group plan priced by quote follows the terms agreed in that quote.
Payments
Our order process is conducted by our online reseller Creem (creem.io), which is the Merchant of Record for every order: it takes the payment, handles tax and emails your receipt, under its terms (creem.io/terms). For anything about a payment, write to us at support@veteros.com.
Your rights
This does not affect any rights you have under the law where you live.