Terms of use
Last updated:
About these terms
These terms are between you and Veteros (“we”). Write to us at support@veteros.com.
They cover this website and the Veteros app at app.veteros.com. By creating an account or using the app you accept them. If you use Veteros for a clinic, you accept them for that clinic.
The service
Veteros is a subscription web app for veterinary teams. It turns visits into draft notes, summaries and client documents that a person reviews.
Plans and prices
Free: one person, with a daily AI allowance.
Pro: $49 a month or $490 a year, for one person.
Team: $39 per vet seat a month or $390 per vet seat a year, with at least 2 vet seats. Nurses, technicians, reception and managers join free, with a daily AI allowance.
Group: priced by quote for organisations with several places.
Billing and cancelling
Payments are handled by Creem, our merchant of record. Creem charges you and issues your receipts, and its name may appear on your statement.
Paid plans renew each month or year until you cancel. You can cancel any time in the app. Your access continues to the end of the period you paid for. Payments are not refunded; the Refunds and cancelling page has the details.
We may change prices. We tell you in advance, and a new price applies from your next billing period.
AI drafts and clinical judgement
AI output is a draft. A person reviews, edits and signs every note and approves every message before it reaches a client. Veteros gives no medical advice to clients, does not diagnose, and is not a substitute for veterinary judgement. The vet who signs a note is responsible for it.
Clinic data
The clinic is the controller of its clinic and client data, and Veteros processes it on the clinic’s behalf. The clinic is responsible for having the right to put that data in Veteros, including any consent needed to record a visit. Our privacy notice explains how we handle it.
Acceptable use
You may not use Veteros, or its AI, to create, upload or share sexual, pornographic or otherwise NSFW content, or illegal, hateful, harassing or violent content.
Content that sexualises minors is forbidden. We have zero tolerance for it: we remove it and close the account.
You may not record anyone without the consent the law requires, or upload data you have no right to use.
You may not scrape the service, resell it, get around its limits or security controls, or attack, overload or probe it.
If you break these rules, we may suspend or end your access.
Your account
Keep your sign-in details safe. You are responsible for what happens under your account. Team owners decide who joins their team and what each person can do.
Ending and deleting
You can stop using Veteros at any time. When a team owner deletes a team, it can be restored for 30 days. After that its data is deleted. Export what you need first.
Information on this site
We describe Veteros as accurately as we can, including what is available, in validation or planned. Features and availability may change. Nothing on this site is medical, legal or financial advice. Screens shown on this site use fictional demonstration data, not real patients, owners or clinics.
Intellectual property
The website, the app, their design and illustrations belong to Veteros. The data you and your clinic put in Veteros stays yours. Third-party product names are trademarks of their owners and do not imply a partnership.
Liability
We work to keep Veteros available and accurate, but it is provided as it is and may have interruptions or errors. As far as the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us for Veteros in the 12 months before it. Nothing in these terms limits liability that the law does not allow us to limit.
Changes to these terms
We may update these terms. We post the new version here with a new date and tell account owners about important changes before they apply.
Governing law
These terms are governed by the law of the Arab Republic of Egypt, without taking away the consumer protections of the country you live in.
Contact
Questions about these terms: support@veteros.com.