Privacy notice
Last updated:
Who we are
This notice is from Veteros (“we”). It covers the Veteros website (veteros.com) and the Veteros app (app.veteros.com). Write to us at support@veteros.com about anything in it.
Clinic data and our role
In the app, the clinic is the controller of its clinic and client data: clients, pets, visits, recordings, transcripts, notes and documents. Veteros processes that data on the clinic’s behalf, only to provide the service.
Pet owners should send requests about that data to their clinic. Veteros gives the clinic the tools to answer them. For staff accounts and for this website, Veteros is the controller.
What the website collects
When you submit a form: your name, work email, clinic or organisation, country, role, number of veterinarians, your interest and any message you write. We ask you not to include patient or client information.
If you accept analytics cookies, Google Analytics and Microsoft Clarity record how you use this website (pages visited, clicks and scrolling). They do not load until you accept. We use no advertising cookies.
What the app collects
Account details: your name, work email, role, team and sign-in records.
Clinic data your team enters or records: clients, pets, visits, visit audio, transcripts, notes, documents and messages.
Billing details: plan, seats and billing status. Card details go to Creem and never reach Veteros.
Product analytics: pseudonymous ids, role, plan, country and which features are used. No names, emails, clinical or client data.
Security records: sign-ins and changes, kept in an audit log.
Why we use it
To provide the app under our agreement with you or your clinic, and to bill for it.
To answer enquiries (our legitimate interest, or steps you ask us to take before a contract), and to send product updates only if you ticked the optional box. You can withdraw that consent at any time.
To keep the service secure and to improve it with pseudonymous product analytics (our legitimate interest).
We never use clinic data to train AI models, and we do not sell your data.
Who processes it
These providers process data on our behalf: Vercel (hosting; app functions run in Frankfurt, Germany), Supabase (database, Frankfurt, Germany, eu-central-1), Cloudflare R2 (storage of audio and documents, encrypted by Veteros), the Google Gemini API on its paid tier (speech to text and drafting), Resend (email), Creem (payments, as merchant of record), Mixpanel (product analytics, EU data residency, pseudonymous) and, on the website only and after cookie consent, Google Analytics and Microsoft Clarity.
Some providers may process data outside your country. Those transfers are covered by each provider’s data processing agreement. The full list is on the Trust page.
How long we keep it
Enquiries: as long as we need to answer them, and no longer than 24 months after our last exchange.
Accounts and clinic data: while the account is open. Each clinic sets how long recordings and transcripts are kept (by default 30 days for audio and 365 days for transcripts). Export files are deleted after 7 days.
When a team is deleted, it can be restored for 30 days. After that its data is deleted.
Billing records: as long as tax and accounting law requires. Analytics cookies: as listed on the Cookies page.
Security
Visit audio, documents and stored secrets are encrypted with AES-256-GCM before they are stored. The app is served over HTTPS, and access is limited by role.
Children
Veteros is a tool for veterinary teams. It is not directed at children under 16, and we do not knowingly collect their data.
Your rights
Depending on where you live, including under the GDPR and the UAE PDPL, you may have rights to access, correct, delete or restrict your data, to object, to take a copy, and to complain to a supervisory authority. Write to support@veteros.com to use them.
Changes
If we change this notice, we post the new version here with a new date.